DATA PRIVACY
GDPR
The security of all the data we hold is important to us. We have a framework of policies and procedures in place covering data protection, confidentiality and security which we review regularly.
When and how we share personal data
We will only share personal data with others when we are legally permitted to do so. When we share data with others, we put appropriate safeguards in place to protect the data and to comply with our data protection, confidentiality and security standards.
Personal data may be transferred outside the countries where we and our customers are located. This includes countries outside the European Union (“EU”) and to countries that do not have laws that provide specific protection for personal data. We have taken steps to ensure all personal data is provided with adequate protection and done lawfully.
Personal data held by us may be transferred to:
- Arthouse associates and affiliates.
- Third party organisations that provide applications/functionality, data processing or IT services to us.
- Third party organisations that otherwise assist us in providing goods, services or information.
- Professional advisers.
- Law enforcement or other government and regulatory agencies or to other third parties as required by, and in accordance with, applicable law or regulation.
Changes to this privacy statement
We will keep this privacy statement under regular review. This privacy statement was last updated on 30 April 2018.
Data controller and contact information
The data controller is Esselle Retail Limited T/A Arthouse (registered in England under registration no. 12671338 and with its registered address at The Old town Hall, Rawtenstall BB4 7LY
If you have any questions about this privacy statement or how and why we process personal data, please contact us at the address above or:
Email: dpo@arthouse.com
Phone: +44 (0)1706 230 077
Individuals have certain rights over their personal data and data controllers are responsible for fulfilling these rights.
Access
You have a right of access to personal data held by us as a data controller. This right may be exercised by emailing us at dpo@arthouse.com. We may charge for a request for access in accordance with applicable law. We will aim to respond to any requests for information promptly, but in any event within the legally required time limits (currently 40 days).
Amendment
To update personal data submitted to us, you should email us at dpo@arthouse.com.
Withdrawal of consent
Where we process personal data based on consent, individuals have a right to withdraw consent at any time. To withdraw consent to our processing of your personal data please email us at dpo@arthouse.com.
Other rights
As well as rights of access and amendment referred to above, individuals may have other rights in relation to the personal data we hold, such as a right to erasure/deletion, to restrict or object to our processing of personal data and the right to data portability.
If you wish to exercise any of these rights, please send an email to dpo@arthouse.com.
Complaints
We hope that you won’t ever need to, but if you do want to complain about our use of personal data, please send an email with the details of your complaint to dpo@arthouse.com. We will look into and respond to any complaints we receive.
You also have the right to lodge a complaint with the Information Commissioner’s Office (“ICO”). For further information on your rights and how to complain to the ICO, please refer to the ICO website.
Customer Services
We use the services of a UK-based third party company, Parcelhub Limited, to handle our Customer Service operations relating to the delivery of your order. Your Personal Information will be shared with them accordingly and used and protected according to their privacy policy as attached.
Effective Date: 14/08/2025
Welcome to Arthouse. By accessing or using our website and services, you agree to be bound by the following Terms and Conditions. Please read them carefully.
1. General
This website is operated by Esselle Retail Limited. Throughout the site, the terms “we”, “us” and “our” refer to Esselle Retail Limited By visiting our site or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms and Conditions.
2. Eligibility
You must be at least 18 years old or have legal parental or guardian consent to use this website. By using our services, you confirm that you meet these requirements.
3. Products & Pricing
- All prices are listed in £GPB and are subject to change without notice.
- We reserve the right to modify or discontinue products or services without prior notice.
- Product colours and images may vary slightly due to screen differences and photography.
4. Orders & Payments
- We accept payments by all major All orders are subject to availability and confirmation.
- We reserve the right to cancel or refuse any order at our sole discretion.
5. Shipping & Delivery
- Shipping times are estimates and may vary depending on your location.
- We are not responsible for delays caused by carriers or customs.
Refer to our Delivery & Returns for full details.
6. Returns & Refunds
- Please review our Delivery & Returns for information on returns, exchanges, and refunds.
- Custom or made-to-measure products are non-refundable unless defective.
7. Intellectual Property
All content on this website, including text, graphics, logos, images, and code, is the property of Arthouse and protected by applicable intellectual property laws. Use of our content without permission is prohibited.
8. Limitation of Liability
We are not liable for any direct, indirect, incidental, or consequential damages arising from your use of our site or products. This includes but is not limited to loss of profits, data, or other intangible losses.
9. Privacy Policy
Your use of this site is also governed by our Privacy Policy. Please review it to understand how we collect, use, and protect your information.
10. Changes to Terms
We reserve the right to update or change these Terms & Conditions at any time. Changes will be posted on this page with an updated revision date.
11. Contact Information
If you have any questions about these Terms & Conditions, please contact us at:
Esselle Retail T/A Arthouse
Email: customerservices@esselleretail.com
Phone: 0333 016 4143
Address: The Old Town Hall, Rossendale BB4 7LY
Company Number: 12671338
VAT Number: 357 8382 55
PRIVACY POLICY:
Effective Date: 14/08/2025
At Arthouse, we are committed to protecting your personal information and your right to privacy. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from our site arthouse.com (the “Site”).
1. Personal Information We Collect
When you visit the Site, we automatically collect certain information about your device, including:
- IP address
- Web browser type
- Time zone
- Cookies installed on your device
- The pages or products you view
- How you interact with the Site
Additionally, when you make a purchase or attempt to make a purchase, we collect:
- Name
- Billing address
- Shipping address
- Payment information (including credit card numbers)
- Email address
- Phone number
We refer to this as “Order Information.”
2. How We Use Your Personal Information
We use the information collected to:
- Process and fulfil orders
- Communicate with you
- Screen orders for fraud or potential risk
- Provide you with product or service updates, promotions, and marketing (you can opt out anytime)
3. Sharing Your Personal Information
We share your Personal Information with third parties to help us use your data, for example:
- Shopify (our eCommerce platform)
- Payment processors (like Stripe or PayPal)
- Shipping and logistics providers (like DHL, FedEx, etc.)
We do not sell or rent your personal data to third parties.
4. Behavioural Advertising
We may use your data to provide targeted ads through platforms like:
- Google Ads
- Facebook Ads
- Instagram Ads
You can opt out of targeted advertising by visiting:
5. Your Rights
If you are a European resident, you have the right to:
- Access the personal information we hold about you
- Request correction, update, or deletion of your information
- Withdraw consent at any time
To exercise these rights, contact us at customerservices@esselleretail.com
6. Data Retention
We will retain your Order Information for our records unless and until you ask us to delete this information.
7. Security
We take reasonable precautions and follow industry best practices to protect your personal information, including SSL encryption and secure server environments.
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. The updated policy will always be available on this page.
9. Contact Us
If you have any questions about this Privacy Policy or want to exercise your rights, contact us at:
Esselle Retail Limited T/A Arthouse
Email: customerservices@esselleretail.com
Phone: 0333 016 4143
Address: The Old Town Hall, Rossendale BB4 7LY
Company Number: 12671338
VAT Number: 357 8382 55
