Effective Date: 14/08/2025
At Arthouse, we are committed to protecting your personal information and your right to privacy. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from our site arthouse.com (the “Site”).
1. Personal Information We Collect
When you visit the Site, we automatically collect certain information about your device, including:
- IP address
- Web browser type
- Time zone
- Cookies installed on your device
- The pages or products you view
- How you interact with the Site
Additionally, when you make a purchase or attempt to make a purchase, we collect:
- Name
- Billing address
- Shipping address
- Payment information (including credit card numbers)
- Email address
- Phone number
We refer to this as “Order Information.”
2. How We Use Your Personal Information
We use the information collected to:
- Process and fulfil orders
- Communicate with you
- Screen orders for fraud or potential risk
- Provide you with product or service updates, promotions, and marketing (you can opt out anytime)
3. Sharing Your Personal Information
We share your Personal Information with third parties to help us use your data, for example:
- Shopify (our eCommerce platform)
- Payment processors (like Stripe or PayPal)
- Shipping and logistics providers (like DHL, FedEx, etc.)
We do not sell or rent your personal data to third parties.
4. Behavioural Advertising
We may use your data to provide targeted ads through platforms like:
- Google Ads
- Facebook Ads
- Instagram Ads
You can opt out of targeted advertising by visiting:
5. Your Rights
If you are a European resident, you have the right to:
- Access the personal information we hold about you
- Request correction, update, or deletion of your information
- Withdraw consent at any time
To exercise these rights, contact us at customerservices@esselleretail.com
6. Data Retention
We will retain your Order Information for our records unless and until you ask us to delete this information.
7. Security
We take reasonable precautions and follow industry best practices to protect your personal information, including SSL encryption and secure server environments.
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. The updated policy will always be available on this page.
9. Contact Us
If you have any questions about this Privacy Policy or want to exercise your rights, contact us at:
Esselle Retail Limited T/A Arthouse
Email: customerservices@esselleretail.com
Phone: 0333 016 4143
Address: The Old Town Hall, Rossendale BB4 7LY
Company Number: 12671338
VAT Number: 357 8382 55
